Measuring Business Value of End-to-End Quote-to-Cash with SAP CPQ + CRM + ECC/S4HANA
DOI:
https://doi.org/10.15662/IJRAI.2026.0902002Keywords:
quote-to-cash, SAP CPQ, SAP CRM, SAP S4HANA, business value measurement, process integration, revenue optimizationAbstract
This paper examines measurement frameworks for assessing business value of integrated quote-to-cash (Q2C) processes spanning SAP CPQ, SAP CRM, and SAP ECC/S4HANA systems. Through secondary research, this study explores key performance indicators, value realization mechanisms, and measurement methodologies for end-to-end Q2C implementations. Evidence demonstrates that integrated Q2C implementations reduce cycle times by 35-50%, improve forecast accuracy by 25-40%, and increase revenue capture by 5-15% through reduced leakage. Organizations implementing comprehensive Q2C strategies achieve competitive advantages through operational efficiency, improved cash flow, and enhanced customer experience. This paper synthesizes findings from academic literature, industry research, and case studies to provide frameworks for measuring and realizing Q2C business value.
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