Multi-Agent AI Architectures for Automated Customer Experience Management Platforms. International Journal of Research and Applied Innovations, [S. l.], v. 7, n. 6, p. 11929–11946, 2024. DOI: 10.15662/IJRAI.2024.0706038. Disponível em: https://ijrai.org/index.php/ijrai/article/view/457. Acesso em: 19 mar. 2026.