AI-Augmented ITSM: Autonomous Incident Triage . International Journal of Research and Applied Innovations, [S. l.], v. 7, n. 2, p. 10411–10414, 2024. DOI: 10.15662/IJRAI.2024.0702001. Disponível em: https://ijrai.org/index.php/ijrai/article/view/82. Acesso em: 26 sep. 2025.