AI-Driven Autonomous Knowledge Assistants for Enterprise IT Helpdesks. International Journal of Research and Applied Innovations, [S. l.], v. 6, n. 6, p. 10000–10014, 2023. DOI: 10.15662/IJRAI.2023.0606027. Disponível em: https://ijrai.org/index.php/ijrai/article/view/449. Acesso em: 15 mar. 2026.